Cold Sun Enterprise · Enterprise implementation
Architecture meets implementation.
Cold Sun Enterprise brings architecture and hands-on delivery together across Salesforce, NetSuite, MuleSoft and ServiceNow. We design around real operations, with clear scope, acceptance and handover.
01 / OPERATING PRINCIPLES
Our operating principles
Architecture, implementation and accountable delivery.
01
Outcomes First
Define success in terms the business can inspect.
02
Architecture First
Design around the way your operations work.
03
Speed with Control
Move quickly with clear scope and review.
04
Long-Term Partnership
Support adoption and improvement after go-live.
01 / CORE SERVICES
The platform is a starting point. The operating process shapes the work.
Four distinct practices connect solution architecture with implementation, integration, adoption and support. The products, modules and responsibilities are agreed for each engagement.
Customer, service and field operations
Salesforce
Architecture and hands-on delivery for customer journeys, service teams and field operations.
Define the operating process, record ownership and role-based access.
Configure and test the agreed Sales, Service, Field Service or Experience scope.
Plan adoption, integration handoffs and support with the people who run the process.
Finance and business operations
NetSuite
ERP implementation shaped around finance ownership, operational workflows and a controlled transition.
Agree finance and operational requirements with the business owners.
Define record mappings, reconciliation rules and cutover decisions.
Prepare role-based acceptance and practical guidance for the first operating cycle.
Integration with clear boundaries
MuleSoft
Integration design and delivery with explicit data ownership, mappings, recovery and handover.
Define what each business event reads, creates or changes.
Design retry and duplicate handling around the actual transaction.
Test exceptions and document the support route before release.
Owned services and governed workflows
ServiceNow
Platform implementation built around service scope, process decisions, data foundations and acceptance.
Identify the service, selected modules and decision owners.
Configure agreed workflows, requests, approvals and integrations.
Prepare administrator handover, operating guidance and a clear improvement backlog.
Salesforce cloud coverage: Sales Cloud, Service Cloud, Field Service, Experience Cloud, Data Cloud / Data 360, Agentforce, Salesforce CPQ, Nonprofit solutions.
Marketing Cloud and Financial Services Cloud have partner specialist profile coverage. Specialist assignment and allocation are confirmed for the engagement.
Microsoft Dynamics & Power Platform
Practice expansion through partner specialists. Product coverage, implementation scope and allocation are agreed for each assignment.
02 / DELIVERY
Make the next decision clear.
Good delivery connects a business requirement to a design, an acceptance condition and an accountable owner.
Scope and start date shape the assigned team. Change decisions, testing and release readiness remain visible throughout the engagement.
01
Define
Business scope, owners and acceptance conditions
02
Design
Architecture, data boundaries and delivery backlog
03
Implement
Scoped configuration, integration and test evidence
04
Accept
Business review, readiness and agreed release
05
Support
Operating guidance, adoption and improvement
03 / SELECTED CLIENT WORK
Real organizations.
Clearly stated delivery scope.
Scope summaries refer to CSE’s published customer stories. The Pacific Power Solutions reference concerns its Salesforce engagement.
Salesforce Field Service
Henry Schein UK
ClickSoftware to Salesforce Field Service migration and platform optimization.
Salesforce Field Service
Pacific Power Solutions
Salesforce Field Service implementation, operational-system connectivity and support.
Partner delivery
Armanino
Embedded Salesforce nonprofit implementation support across new and existing environments.
04 / Our future delivery philosophy
AI from within™
Understand → Structure → Connect → Automate → Learn → Improve
AI should grow from the knowledge inside a business and become part of how its teams deliver work.
People remain accountable for decisions and quality. Approved context and delivery lessons should carry forward into the next engagement.
Helios AI Core delivery journey
Powered by Cloobot X · Energized by The Tatonia Method™
Current and Roadmap describe the AI-supported workflow. Enterprise implementation assignments are scoped separately.
Connected documentation and Jira or agreed project software. Connection setup is confirmed for each engagement.
The Helios ecosystem
Helios is the Cold Sun Media ecosystem for operating, growing and automating a business. Its six flagship products are Orbit, Field, Signal, Pulse, Ascend and AI Core.
01
SOW
Scope & outcomes
Current
02
Discovery
Traceable requirements
Current
03
Design
Architecture & backlog
Current
04
Build
Configuration
Roadmap
05
Test
Test evidence
Roadmap
06
Deploy
Readiness & release
Roadmap
07
Hypercare
Adoption
Roadmap
08
Improve
Delivery lessons
Roadmap
05 / PEOPLE
Leadership and selected practitioners.
Architecture, business analysis and specialist delivery come together around the agreed project scope.
Project allocations are agreed against scope and start date.
Erik Wiltjer
Founder & Enterprise Architect
EMPLOYEE
Connects enterprise architecture with practical implementation across customer service and business operations.
Carlos Patino
Practice Lead
EMPLOYEE
Brings Salesforce solution architecture experience across service, field operations and data.
Damien Vernon
Marketing Lead
Focuses on lead generation, marketing systems and business growth.
Selected fractional practitioners
Brady Labrum
FRACTIONAL
Salesforce Technical Architect
Fawwaz Uddin Mohammed
FRACTIONAL
Business Analyst
Sufyan Khan
FRACTIONAL
Business Analyst
06 / CAREERS
Expressions of interest
Future project opportunities.
We welcome interest from practitioners who can show the work they have done, explain their contribution and test the decisions that matter.
Future project interest
Expressions of interest
Expressions of interest for potential future projects. These are not confirmed immediate vacancies or offers of employment. Any assignment depends on an agreed project scope and a separate engagement agreement.
Future project interest
Salesforce Administrator
Support a usable, controlled Salesforce environment through practical administration, clear change records and tested configuration. We welcome interest from administrators who can translate everyday user issues into scoped improvements.
Responsibilities and useful evidence
Triage access, data, reporting and automation requests, with a clear owner and acceptance condition for each change.
Maintain users, permission sets and record access within the approved security model.
Configure scoped fields, layouts, reports, dashboards and Salesforce Flow; test the affected process before release.
Useful evidence: A practical example of diagnosing permissions or automation behavior in Salesforce.
Future project interest
Salesforce Developer
Build maintainable Salesforce changes that solve an agreed business requirement. We welcome interest from developers who combine Apex and Lightning Web Components skills with careful security, testing and release habits.
Responsibilities and useful evidence
Translate approved solution designs into scoped Apex, Lightning Web Components and platform configuration.
Choose declarative tools where they meet the requirement, documenting why custom code is necessary.
Implement and review record access, object permissions, field permissions and input validation for the actual API version and execution context.
Useful evidence: An anonymized or public code example that explains its business purpose, security decisions and tests.
Future project interest
Salesforce Field Service Consultant
Connect field-service design with the actual work of dispatchers, mobile workers and service managers. We welcome interest from specialists who can explain scheduling decisions and validate complete service journeys.
Responsibilities and useful evidence
Capture service territories, working hours, skills, resource availability and scheduling constraints with business owners.
Configure scoped work-order, service-appointment, dispatcher and mobile workflows in the agreed Salesforce environment.
Validate operating exceptions such as unavailable resources, missing parts, rescheduling and incomplete work.
Useful evidence: A field-service process you helped implement, including scheduling constraints and exception handling.
Future project interest
ServiceNow Implementation Consultant
Turn approved service-management requirements into understandable, supportable ServiceNow configuration. We welcome interest from implementation specialists with demonstrable module experience and disciplined change practices.
Responsibilities and useful evidence
Document the selected module, operational process, ownership and acceptance conditions before configuration starts.
Configure scoped workflows, forms, catalog items, roles and reporting within the agreed solution design.
For ITSM assignments, support incident, problem, change and request processes with clear business ownership.
Useful evidence: A clear account of the ServiceNow modules you personally implemented; deep experience in every module is not assumed.
Future project interest
NetSuite Functional Consultant
Connect NetSuite configuration with finance and operational processes that people can reconcile and run. We welcome interest from functional consultants who can translate accounting requirements into tested workflows and a controlled transition.
Responsibilities and useful evidence
Capture approved finance and operational requirements, process owners, exceptions and reporting needs.
Configure scoped records, roles, approval workflows and reports; involve technical specialists when extensions are needed.
Document source-to-target mappings and reconciliation rules with the relevant data and finance owners.
Useful evidence: An implementation example identifying your own contribution to finance or operational processes.
Future project interest
MuleSoft Integration Developer
Build integrations that make system ownership, data movement and operational failures visible. We welcome interest from MuleSoft developers who can show practical mapping, error handling, testing and support documentation.
Responsibilities and useful evidence
Implement approved API and integration designs with explicit data contracts and system ownership.
Develop and review DataWeave transformations, including missing, invalid and unexpected inputs.
Implement scoped error handling, retry behavior and duplicate protection with the assigned architect.
Useful evidence: An anonymized integration example with a mapping, error path and useful test assertions.
Future project interest
Dynamics 365 and Power Platform Specialist
Help shape potential future Dynamics 365 and Power Platform delivery as Cold Sun Enterprise expands this area. We welcome interest from specialists who can distinguish their actual product expertise and build reliable business workflows.
Responsibilities and useful evidence
For an agreed assignment, translate business requirements into scoped Dynamics 365 or Power Platform designs.
Work with the relevant Dynamics 365 applications, Dataverse, Power Apps and Power Automate where they fit the approved scope.
Define environment, access, solution-management and integration decisions with the assigned delivery lead.
Useful evidence: Name the Dynamics 365 products you have actually delivered; Sales or Customer Service experience does not imply Finance and Operations expertise.
Future project interest
Delivery QA and Release Specialist
Make acceptance and release readiness visible across the assigned enterprise platforms. We welcome interest from QA specialists who can explain risk, reproduce defects and connect test results to the actual business journey.
Responsibilities and useful evidence
Translate approved acceptance criteria into functional, integration, permission and regression checks.
Prepare synthetic or approved test data and clear, repeatable test instructions.
Test failures and exceptions alongside the normal path, including denied access, retries and incomplete records where relevant.
Useful evidence: An anonymized test plan with traceability to business acceptance criteria.
Future project expressions of interest
These future project opportunities need dedicated recruitment forms before applications open. Location, eligibility, hours, start date and compensation are agreed for each confirmed assignment.
07 / CSE INSIGHTS
Useful thinking for the work ahead.
Implementation guidance, customer scope and practical questions for enterprise delivery teams.
Salesforce delivery
Cold Sun Enterprise: Salesforce Field Service Rollout—Prove Mobile Work Before Scaling
A practical look at mobile work, exceptions and operating readiness before a wider Field Service rollout.
AI & implementation
AI from Within: Cold Sun Enterprise’s Direction for Implementation Delivery
How business knowledge and human accountability shape CSE’s developing AI-supported delivery approach.
Customer scope
Cold Sun Enterprise and Armanino: Embedded Salesforce Delivery
Published engagement scope and general lessons for specialist handoffs in partner delivery programs.
08 / CONTACT
Bring us the work that needs to move.
Tell us the platform, the business process, the current constraints and the intended start window. We will use that context to discuss an appropriate scope and delivery responsibilities.
[email protected] · +1 416 655 6457
Cold Sun Enterprise · Architecture, implementation and accountable delivery.
Architecture · Implementation · Accountable delivery
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