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Solutions
Stop overwhelming your support team with questions customers can answer themselves. Transform customer and partner interactions with self-service portals that actually work. Experience Cloud creates branded, secure digital experiences where customers find answers, partners access resources, and employees collaborate—all while reducing your support costs by 40%.
Cold Sun Enterprise builds portals that customers actually use, with CyberVault security integration from day one. Give customers 24/7 access to their account information, enable partners to access sales materials and track deals, and create employee intranets that streamline internal operations.
90-day portal deployment with mobile-optimized design that works perfectly on phones, tablets, and desktops. Your users access what they need anywhere, anytime, without compromising functionality or security.
Give customers 24/7 access to their account information, order history, support tickets, and knowledge base through branded portals that match your company's look and feel. Customers can check order status, download invoices, submit support cases, and update account information instantly. Result: 40% reduction in routine support calls while improving customer satisfaction through instant access. Your support team focuses on complex issues instead of answering "Where's my order?" for the hundredth time this week.
Enable partners, distributors, and resellers to access sales materials, submit deals, track commissions, and collaborate with your team through secure partner portals. Deal registration, sales collateral library, training certification, and commission tracking all in one place. Channel benefits: Faster access to current sales materials, streamlined deal registration process, self-service training and certification, improved communication with your channel team. Your partner relationships scale efficiently.
Every Experience Cloud portal includes CyberVault protection with multi-factor authentication, encrypted data transmission, and role-based access controls. Customer and partner data stays protected while enabling self-service functionality. Security features: Single sign-on with existing systems, mobile-responsive design for all devices, personalized dashboards with relevant information, integration with your existing Salesforce data. Enterprise-grade security without enterprise complexity.
Month 1: Portal strategy, design, and architecture with user research and brand customization.
Month 2: Development, content creation, and system integration with user acceptance testing.
Month 3: Launch, training, and optimization with performance monitoring. Implementation includes: Complete portal setup, brand customization and mobile optimization, user training and launch support, integration with Salesforce and external systems. Production-ready portals in three months, not six.
We don't believe in one-size-fits-all solutions. Every collaboration starts with listening, analyzing, and truly understanding the situation. From that foundation, we build solutions that work – not only today, but also tomorrow.
Whether it's about digital efficiency, smart service, or human-centered change: we deliver results you can rely on.
Projects successfully delivered across various sectors
Focus on growth and results. From strategy to execution: we work with clarity, purpose, and scalability.
Days on average until the first visible impact
In a complex digital landscape, we bring clarity, speed, and lasting impact. Clients turn to us to solve critical CRM, Field Service, and operational challenges quickly, effectively, and without compromise. We deliver smart, scalable Salesforce solutions that work today and evolve with your business. Our hands-on approach ensures transparency, accountability, and results that stick. Most clients come through referrals and stay with us because we don’t just deliver. We partner, adapt, and help you lead with confidence.
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